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How We Work

Design Response’s project process is similar to the process of a professional design firm to ensure we provide our nonprofit clients with high quality, professional services. We place a strong emphasis on collaboration and are known for our willingness to listen to our clients’ needs.

Our process involves a pre-project phase followed by a project phase.

 

PRE-PROJECT (average of 4-8 weeks)

Application

The first step is to complete an application.

Our Program Committee meets every week and reviews project applications against our project criteria.

Normally, three out of four applications proceed to the site visit stage.


Site Visit

The program manager(s) then conduct a site visit. The purpose of the visit is to further define the scope of work, meet the key decision makers, and discuss the process in terms of what is required from the client, both from a management and financial perspective.


Project Management

After the site visit, Design Response drafts a project agreement containing the scope of work, the administration fee and the roles and responsibilities of both parties. Once both parties sign the project agreement, the project begins.


PROJECT PHASE (average of 3-6 months)

Projects normally proceed through the following phases:

Design Team Recruitment

Design Response Program Managers identify a lead designer and team members specially suited to a particular project.

Internal Kick Off Meeting

The Design Team meets to discuss the project, its needs and timetable.

Client Kick Off Meeting

The Design Team meets with the client to set expectations, agree on the schedule, and clarify roles.

Programming

The team interviews key users, determines space requirements and identifies options to address problems.

Schematic Design and Budgeting

Initial design schemes are developed for review by the client.

Design Development and Procurement

Once the initial design has been approved, the team begins to flesh out the design, budget all the elements, and most importantly, secure donations of furniture, materials and supplies to complete the project at the lowest possible cost to the client.

Installation

Construction, painting, and installation of the new design are completed.

Project Dedication Ceremony

The dedication ceremony provides an opportunity to thank donors, show the community the renovated space, and celebrate.